Are all of your coffees always available?

Coffee is a seasonal product, yields change from year to year and the volume of any particular harvest that we can procure will alter also. For these reasons individual coffees will not always be available and the flavour of an individual coffee may subtly change from year to year. When your favourite coffee comes to the end of its season we will be sure to recommend another that we think you will love.

Can I pause my deliveries?

Yes, you can instantly place your deliveries on hold for an indefinite period by logging in to your account and following the links in ‘My Subscriptions’ or, if you would like to pause your deliveries between specific dates, such as while you are away on holiday just send us a quick email and we’ll update your subscription for you. We are working on automating this process and hope to announce it soon. You will not be sent or charged for any coffee while your subscription is on hold.

Can I send packs to different addresses and people?

At the moment if you have multiple subscriptions on one account they will all be sent to the same address, (although the delivery address can differ from the billing address and you can amend this address at any time). We are working on upgrading this functionality and hope to announce it very soon.

You can place one-off orders including single deliveries of individual coffee and gift subscriptions, and each one can be sent to any UK delivery address of your choice, but once you have placed your order please make sure that the default shipping address on your account is where you’d like your regular deliveries to be sent.

Do you accept returns ?

We do accept returns on coffee making equipment so long as the item is returned in re-saleable condition, in its original packaging and accompanied by a Return Reference Number. If you wish to return an item please request a Return Reference Number before posting it. Conditions apply. Our coffee however is a fresh food product that is made-to-order and personalised for you. So I’m afraid we can’t accept returns on coffee products.

Do you post outside the UK?

You bet – our website is not yet set up to take international orders automatically, but drop us an email noting your destination country & how much coffee you’d like and we’ll get back to you ASAP with an international shipping rate.

How do I amend my subscription?

If you would like to make any changes to your subscription just login to your account and follow the links in ‘My subscriptions’. Please note that subscription orders are processed (roasted, printed and packed) throughout the Monday prior to your next scheduled delivery.

How do I cancel?

You can cancel your subscription at any time by logging in to your account and following the links under ‘My Subscriptions’. Remember, if you just want to take a break for a while there is no need to cancel your subscription, you can simply pause your deliveries for a set period such as while you are on holiday or indefinitely. You will not be sent or charged for any coffee while your subscription is on hold.

Please note that our cut-off time for amendments and cancellations is 11pm on a Monday evening. If you cancel or change your order after 11pm Monday in the week that you have a delivery due, then you will still receive and be charged for your original choice.

How do I pay?

All payments must be made by a recognised credit or debit card. We use a secure payment gateway and do not have access to or keep records of your payment details. You have full visibility of your scheduled payments in your account and can switch or cancel your chosen card at any time.

How is this different to buying coffee at the supermarket?

Buying coffee from Footprint means buying coffee that has been specially roasted to order – just for you. Couple roasting to order with speedy delivery and you have the difference between carrots bought from the supermarket and those plucked straight from your own garden minutes before cooking – full of glorious intensity and fresh ripe aroma.

How long will my coffee stay fresh?

While there are some differences of opinion it is generally understood that fresh coffee reaches it’s peak 3-7 days after roasting and while it will keep in an airtight container for up to 3 months, it is best enjoyed within 4 weeks. But To enjoy that unbeatable taste of just arrived super-fresh coffee every-time, why not switch to our philosophy of a little an often and get one of our dinky 125g pouches delivered every week !

How often do you deliver?

We can deliver each subscription either weekly, fortnightly, 3 weekly or ‘monthly’ (every 4 weeks) to suit you. You can amend the frequency of your deliveries at any time.

How should I store my coffee?

Fresh coffee is best stored in an airtight container in a cool dark cupboard, not in the fridge. While we don’t recommend it – if you do wish to prolong its life through refrigeration, make sure that it is double bagged and sealed in an airtight container to prevent moisture and odours from spoiling the beans. For a much tastier option – why not switch to regular deliveries of a little and often (our packs start at 125g) to make sure your coffee is always super fresh and full of flavour.

Is the delivery time guaranteed?

Deliveries are undertake by Royal Mail and other couriers and as such we have limited control over what happens after we dispatch your order. Sometimes things go wrong. Please note that delivery times are estimates and are not guaranteed. A delivery is only considerered to be ‘lost in the post’ if it has not arrived (or returned to us by the carrier) within 30 days of dispatch.

Is there a deadline for amending my subscription?

Yes. Subscription renewals take place throughtout the Friday preceding your delivery so if you want to change the delivery schedule of a subscription you will need to do it before your subscription renews on the Friday. Other changes can be made up to the moment we start planning and processing your order, that is, 8am on the Monday morning preceding your delivery.

Looking for coffee for your special event?

We’re here to help – Give us a call or email us with your ideas or requirements and we’ll find a coffee to help make your event that extra bit special.

Looking for coffee for your workplace or organisation?

We can help – Great coffee provides a welcome boost for customers, visitors or staff alike. For regular deliveries to your business or organisation, give us a call and well be pleased to recommend a coffee that’s right for you.

Should I order whole beans or pre-ground?

This is a matter of personal choice. While whole beans undoubtedly retain their aroma and freshness far longer than ground coffee and are particularly recommended if you are planning to make espresso, pre ground coffee can be convenient and removes the need to invest in a home coffee grinder. For that reason we’ll happily grind your coffee for your chosen brew method for free.

What do I do if my purchase does not arrive?

If your purchase does not arrive within 5 days of your expected delivery date please contact us and we will do our best to remedy the situation. Do bear in mind that we roast to order and that we only roast on Mondays. To make this work we have two cut-off times each week so your order may simply be awaiting our next roasting date. Find out more on our delivery page.

When a delivery hasn’t arrived as expected we often find that your delivery is with a neighbour, but more often it’s at your local Royal Mail delivery office. Postie don’t always leave a card so it’s worth asking your neighbour, your postie or your local delivery office.

What do I do if the product I receive is faulty?

If you are unlucky enough to receive damaged or faulty goods from Footprint please contact us immediately and we will do our best to remedy the situation.

What is de-gassing and why does coffee need to de-gas?

High levels of gas (CO2) in coffee are a sign of its freshness. The roasting process opens up the structure of coffee beans allowing CO2 that built up as the beans as developed on the tree (as well as other special aromas) a route to escape. When the coffee is extremely fresh it’s aromas may not have fully developed and there is often too much CO2 present to create a top quality brew. This is especially true for espresso brewing methods. Allowing a period of de-gassing allows the coffee to settle a little and produce a finer brew. Due to the one-way valves that we put in our fresh coffee pouches, your coffee goes through this de-gassing process while it is in transit to you. Ultimately however, de-gassing is a balancing act. You want enough CO2 to disperse to settle the coffee, but not so much as to loose all of the special aromas present in the coffee too. If your coffee froths up when you first pour hot water over it you know that it is fresh. If you are making espresso we recommend that you let your coffee settle for and additional 2-4 days after your receive it, but for other brewing methods it will be perfect to brew the moment it reaches your door.

When will I receive my order?

We roast all of our coffees to order on Mondays. We dispatch on Tuesdays and Wenesdays so your coffee is likely to arrive on a Friday. This timeframe is designed so that your coffee should always arrive super-fresh and perfectly rested – ready to drink. To make this work we have two cut-off times each week. Find out more on our delivery page.

Will the coffee fit through my letterbox?

Our 125g and 250g coffee pouches are packed in slim-line mailers designed to fit through at least 95% of UK letterboxes. Tins and deliveries of multiple pouches will be sent as parcels.