When will my coffee arrive ?
In the run up to Christmas we’ll be pretty much roasting and posting every day. Everything is roasted to order so it usually takes a day or two to make up your order. After that, your parcel is in the hands of Postie and delivery takes as long as the delivery takes. Postie does get busy at this time of year of course so please be patient.
If you’ve requested that we hold back your delivery until ‘Just Before Christmas’ we’ll roast pack and dispatch your order on the week commencing 14th December 2020.
Christmas Delivery – Last Posting Dates
- Royal Mail Second Class (RM48): Please place your orders by 10am Friday, 18th December 2020
- Royal Mail First Class (RM24) / Courier: Please place your orders by 10am Moday, 21st December 2020
These are based upon Royal Mail’s last delivery dates but be aware that even Royal Mail doesn’t guarantee their delivery times, so sadly we can’t either. Best to get your order in sooner rather than later :-)
How much is delivery ?
We offer FREE delivery on all subscriptions and orders over £15 to the UK Mainland !
Which couriers do you use ?
We use Royal Mail for small orders and an overnight courier for larger orders.
Is the delivery time guaranteed ?
Deliveries are undertaken by Royal Mail and other couriers and as such we have limited control over what happens after we dispatch your order. Therefore please note that Delivery times are estimates and are not guaranteed. This particularly applies to any ‘pre-Christmas’ delivery options.
What do I do if my purchase does not arrive?
Very occasionally things can go wrong. When a delivery hasn’t arrived as expected however, we usually find that it is with a neighbour, or it’s at your local Royal Mail delivery office. Postie doesn’t always leave a card so it’s worth asking your neighbours, your postie or your local delivery office before contacting us.
A delivery is only considered to be ‘lost in the post’ if it has not arrived (or been returned to us by the carrier) within 30 days of dispatch.
However, if your purchase has not arrived within 5 days of dispatch please contact us and we will do our best to remedy the situation.
If you’re just ordering or subscribing to receive a single 227g pouch of coffee – we’ll post it to you in a letterbox friendly cardboard mailer which is designed to fit through 95% of all UK letterboxes.
If you are local and would like to collect from the roastery you are welcome to do so. Once you have entered your postcode at checkout you will be given the option to select ‘Local Collection’ in the Shipping area of the checkout page. When your order has been roasted you’ll receive an email to tell you that it’s ready for collection.
Highlands and Islands
We offer free delivery to the UK Highlands and Islands for all subscriptions and small orders over £15. For other orders any additional delivery charges will be applied at checkout.
The Highlands and Islands postcodes are as follows: ZE1-3, TR21-25, PH17-PH50, PA60-78, PA20-49, KW1-17, KA27-KA28, IV1-IV56, IM1-IM9, IM99, HS1-HS9, BT1-BT99 . Please get in touch for delivery of parcels to the Channel Islands.
We currently deliver only to addresses within the United Kingdom of Great Britain and Northern Ireland.